When it comes to uploading via FTP to the Commvault support site (qnftp01), it seems the most common problem people face is confusion when they see a directory listing that contains nothing.
I created this video clip several months ago, as it’s a quick reference for someone to watch and to understand why the directory is empty and how to manually change into the blind directory.
The video clip has helped a great deal so far, so I thought I should publish it here on my blog.
Remember to watch the HD version, so you can see what is on the screen.
Just remember the CCID is unique to every installation/deployment of Simpana, so use your one, not the one in the video.
Of course, FTP is not allowed outbound in most corporate sites, so in those situations, it is recommended to use the Commvault – Maintenance Advantage Portal (http://ma.commvault.com/) and the HTTP Log upload feature on the site.