Hard work pays off for the last 12 months and I have managed to obtain a promotion at work, so it appears those goals I set came good.
Promotion starts as of June 1st. I’ve gone from a Tier1 Support person, to a Tier2 Support person. This allows me to open escalations directly via development, with out the need for my work to be escalated via another Tier2 resource.
Hopefully I will get to dig deeper into a lot more issues, although I do like chewing through the tickets. Sometimes I am lucky enough to get something new, and not seen else where in the world.
