Disappointing customer service from Microsoft Australia

Hadn’t posted about this yet, but now is a good as time as any.

I attempted to use the exam vouchers that came with my MCITP SA 2008 books the other week, unfortunately the first 2 of the 3 vouchers that came with the book failed to work. Third one did, so booked with that. Very next day I open a ticket with Microsoft to have this corrected.

Skip forward nearly 3 weeks now and it’s still not resolved. I am not kidding, but in nearly 3 weeks they have failed to replace 2 exam vouchers. I’ve probably wasted over an hour of my own time chasing this up by numerous calls.

As of last Friday I was directed to call publisher in Sydney (that was 2 weeks wasted at that point). Come Tuesday when I called back publisher, I was told they couldn’t help me. So I went back to Microsoft Australia and rang the usual number hit option 4 and attempted to chase things up. Tomorrow will be 3 weeks and problem is still not resolved.

Extremely annoyed and disappointed. I am told I will get a call back by the team and then that doesn’t happen. In addition I made a complaint to an Australian call taker and was told it takes a day for a call back. Thus far that has lead to no call back either. Repeated attempts to speak with a supervisor result in no one being available and a call back promised.

Like I said, disappointing customer service by the team in question. If anyone knows anyone who works for Microsoft Australia, then let me know as I’d really love to provide them feedback about this ordeal (and maybe even hopefully get it resolved so I can get the vouchers reissued as required).

Meanwhile, think I will purchase a few more books that are NOT Microsoft Press ones.

EDIT:  And still no follow up call to the issue. That’s over 4 weeks on this issue. Seriously annoyed. I would have to say, this is never going to be resolved.