Disappointing customer service from Microsoft Australia

Hadn’t posted about this yet, but now is a good as time as any.

I attempted to use the exam vouchers that came with my MCITP SA 2008 books the other week, unfortunately the first 2 of the 3 vouchers that came with the book failed to work. Third one did, so booked with that. Very next day I open a ticket with Microsoft to have this corrected.

Skip forward nearly 3 weeks now and it’s still not resolved. I am not kidding, but in nearly 3 weeks they have failed to replace 2 exam vouchers. I’ve probably wasted over an hour of my own time chasing this up by numerous calls.

As of last Friday I was directed to call publisher in Sydney (that was 2 weeks wasted at that point). Come Tuesday when I called back publisher, I was told they couldn’t help me. So I went back to Microsoft Australia and rang the usual number hit option 4 and attempted to chase things up. Tomorrow will be 3 weeks and problem is still not resolved.

Extremely annoyed and disappointed. I am told I will get a call back by the team and then that doesn’t happen. In addition I made a complaint to an Australian call taker and was told it takes a day for a call back. Thus far that has lead to no call back either. Repeated attempts to speak with a supervisor result in no one being available and a call back promised.

Like I said, disappointing customer service by the team in question. If anyone knows anyone who works for Microsoft Australia, then let me know as I’d really love to provide them feedback about this ordeal (and maybe even hopefully get it resolved so I can get the vouchers reissued as required).

Meanwhile, think I will purchase a few more books that are NOT Microsoft Press ones.

EDIT:  And still no follow up call to the issue. That’s over 4 weeks on this issue. Seriously annoyed. I would have to say, this is never going to be resolved.

Proposed Technical Training

Unfortunately it appears for sometime it is very difficult to get any sort of technical training. I ask and ask like anyone else and the technical training seems to be put on the back burner.

I guess it’s very lucky that I took the initiative of my own to attempt to brush up on some Microsoft skills. The journey so far has been interesting, although I must admit I am not at all looking forward to 70-640 exam. I’ll read the material and then do the usual revision. Hopefully I can pass it on the first attempt, but we will cross that bridge when it comes.

Meanwhile, as I was saying, technical training is hard to come by. So I have sat down and proposed the following training that I am going to complete off my own back.

Sept – 70-640 (attempt to complete the MCITP Server 2008 Administrator certification).

Oct – ITILv3 Foundations certification

Nov – 70-622 (turn my 70-620 into an MCITP Vista certification)

Dec – 70-686 (turn my 70-680 into an MCITP Windows 7 certification)

Jan – Jun 2011 (work through a RHCE book and then attempt to do the exam day to obtain an RHCE, followed by some more Microsoft. Possibly 70-652 and then more Hyper-V stuff).

Wish me luck, of course so items make get pushed back if I need more prep time for exams, but this is a rough guide on what I am hoping to achieve.

Microsoft 70-646 passed

Should of posted last night. Better late then never right?

I passed my Microsoft 70-646 yesterday, so now it’s onto the final exam of the 3 that I need to complete my MCITP Server Admin 2008 certification. The last exam in this case will be 70-640 which I haven’t done yet. Hoping to complete this on 20th September. Will depend on completing the reading material and being confident enough to give it a go.

Stay tuned.

70-646 exam scheduled

I’ve booked my Microsoft 70-646 exam. This is the 2nd exam on the track to obtaining MCITP: Server Admin 2008.

If I pass this next week, then I will start on the final 70-640 for which I have yet to read/complete.

Either be happy news after Monday or sad news. All depends if I pass. But I can assure you I am going in fully prepared. So if I don’t pass it might be a bit of a shock.

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Purchases from Dell Outlet site

Was going to build up a machine to use for the Hyper-V labs I need to do later this year, when I finally get up to the books dealing with it. However kept looking around at other options.

I purchased a Dell Desktop Opitplex 760 over 12 months ago, and have been extremely happy with it. It’s powerful, quiet and does everything I need it to do.

Noticed a number of Dell Desktop Optiplex 780’s show up on the Dell Outlet site, so after due consideration decided to buy one. In addition, I also bought a netbook too, mainly brought on by the loss of my iPhone. Bought an Inspiron 1012 from the same Dell Outlet site. Got both items for under 1K delivered, so pretty happy about that. Under my budget I had planned.

Now we just have to wait for them to ship and then arrive.