Back in December, when I was having issues with connectivity. Which oddly enough was a problem for most ISP’s, although everyone else had routed traffic over alternate links. Bigpond on the other hand made uses suffer for some 2-3 days before they made any routing changes.
Any attempts to speak with support to follow the lead that other ISP’s had already provided was like yelling down a well. One fellow I spoke with suggested I send an email with all the ping and traceroute examples. Sure enough I did.
Below is the result of that email. Notice the date it was sent, and the date in which I got a reply.
This is now the joke that is Bigpond Tech Support Email.