Very poor form from Electronic Arts (EA)

Electronic Arts (EA) need a swift kick. The reason why is that if you purchase a game from them, create an online EA account to track your progress of said game then associate/register the CD-KEY from the game when prompted. It registers the CD-KEY for the game against this online EA account.

They provide no means to remove this registration of the CD-KEY, so if you sell the game some months later, the person who buys it will not be able to use the CD-KEY with an different online EA account. They will be forced to either buy a new CD-KEY for the product at the cost of US $10 or obtain the user name/password of the online EA account the person registered it against previously.

I think this is very poor form. They provide tools to manage this at account.ea.com, however the tools do not allow you to remove the registeration.

Having been caught in this situation just lastnight, I asked the person who sold it to log a support ticket with EA, and I also mentioned the support ticket they logged in my own support ticket. The response from EA is below;

“Unfortunately the registration code can only be used to create one account. Since if you have previously created an account using the Registration code, you cannot use it again to create a new account. Also, the account registered once cannot be unregistered, removed or re-registered. You will need to login to the game using the same account name and password with which you have registered the game.”

As you can see, Electronic Arts (EA) will not provide you an option to remove this registeration of the CD-KEY from your own online EA account, even though you legally own it and wish to remove it.

I’ll be thinking twice about making any sort of game purchases to which Electronic Arts (EA) is associated with. This in my honest opinion is just WRONG.

PS. Valuable Lesson: Anyone buying an EA game, please don’t register the copy when prompted. Especially if you think you’ll be very likely to sell it onto someone else down the track when your sick of it.

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